Support
Find answers to common questions or contact us for help.
Creating Sign-up Sheets
Why does a new sign-up sheet start as a draft?
Drafts let you safely build and edit your sign-up sheet before sharing it. A sheet is not accessible to anyone else until you publish it.
Can I save a sign-up sheet and finish it later?
When does a sign-up sheet become accessible to others?
What do the icons mean when creating my task list on my sign-up sheet?
: Delete a task
: Copy a task
: Add a heading
: Use this icon to drag/drop your rows in a specific order
Publishing & Limits
Why can’t I publish my sign-up sheet?
You may have reached your plan’s active (published) sign-up sheet limit. When this happens, publishing is temporarily blocked.
How many sign-up sheets can I have at once?
Your limit depends on your plan. Your current draft and active sign-up sheet counts are always visible in your dashboard.
What happens if I reach my limit?
You’ll need to delete an existing sign-up sheet — or upgrade your plan — before publishing or creating additional sign-up sheets.
Drafts & Copies
Why do copied sign-up sheets become drafts?
Can I have multiple drafts at once?
Yes, but draft limits apply based on your plan.
Sharing & Links
How do I share my sign-up sheet?
Why can’t I change my sign-up sheet’s URL?
Sign-up sheet URLs are locked to prevent broken links once shared. New and copied sign-up sheets automatically generate new URLs.
What happens if I update a sign-up sheet after sharing the link?
Sign-Ups & Participants
Do participants need an account to sign up?
Can I edit or remove someone’s sign-up?
Why can’t someone sign up?
Common reasons include:
- All slots are full or closed by date
- The sheet is closed by date
- Required fields weren’t completed
Exports, Printing & PDFs
Can I export sign-ups?
Exporting sign-ups is available to Premium users. Exports download your participant data as a spreadsheet file (CSV) that can be opened in Excel, Google Sheets, or similar tools for sorting, editing, or record-keeping.
Can I print my sign-up sheet or save it as a PDF?
Yes. All users can print their sign-up sheets or save them as a PDF at any time.
What’s the difference between exporting and printing?
Email & Notifications
Are emails sent automatically?
Why are some email settings locked?
What is the organizer contact form?
The organizer contact form allows participants to send a message directly to the sign-up sheet organizer. Messages are delivered to the email address you choose.
This feature is available to Premium users and can be enabled on individual sign-up sheets.
Why don’t I see a contact form on my sign-up sheet?
The organizer contact form is a Premium feature. If you’re on the Free plan, this option will appear locked in your sign-up sheet settings.
Deleting Sign-up Sheets
What happens if I delete a sign-up sheet?
Deleting a sign-up sheet permanently removes it and disables its link. This action cannot be undone.
What happens to the link if a sign-up sheet is deleted?
Privacy & Access
Are my sheets public?
Are sheets indexed by search engines?
Can I password protect a sign-up sheet?
Yes. You can password protect a sign-up sheet by setting a password using the Quick Edit options for that sheet. When a password is set, anyone accessing the link will be prompted to enter the password before viewing the sheet.
Where do I set or change a sheet password?
Troubleshooting
I shared a link but it’s not working
Check that the sign-up sheet is published and hasn’t been deleted. Draft sheets cannot be accessed by others.
Something isn’t working as expected
Try refreshing the page first. If the issue continues, contact support and include the sheet name and what you were trying to do.
Support
How do I contact support?
Contact us if you need help. Including the sheet name and a brief description helps us respond faster.